Frequently Asked Questions



Where does the name “Custom” come from? Texas connection?

We get this one a lot. No Texas connection here. Our company was founded in 1885 in Springdale, Arkansas as Washington County Abstract & Guaranty Company. Over time, people started shortening the “Washington County” portion to Custom (pronounced way-ko). Further, as the old world of abstracts gave way to title insurance, we became known as Custom Title, and it happened so often that we eventually took it on as our official name.

What makes Custom different from the other title companies?

You mean outside of our awesome offices and our cool name? In all seriousness, we think it has an awful lot to do with our people (the best in the business) and the core values we hold dear. Those core values are Teamwork, Respect, Integrity, Customer Focus and Excellence. To abbreviate, that would be “TRICE,” which the dictionary defines as “very quickly.” And that is the way we strive to deliver those values and our services.

What fees should I expect?

Great question, and we’ve got you covered with our streamlined rate calculator. Meet InstaQuote™

How can I place an order?

Our favorite question. Place your order here. And thank you!

What is title?

Title simply means ownership rights to your property.

What is title insurance?

Title insurance is a policy that protects your investment and property rights. There are two different types of title insurance: owner’s policy and lender’s policy.

Why purchase owner’s title insurance?

A home is the largest investment you will make in your life. Owner’s title insurance is the smart option that protects your property from legal claims. It’s a one-time fee that covers you and your heirs as long as you own your home. The owner’s policy also covers potential legal fees for settling claims against your ownership rights.

What is a title search?

A title search is an early step in the home-buying process to uncover issues that could limit your rights to the property.

What does owner’s title insurance cover?

Under the owner’s title insurance policy, you are protected against any unforeseeable errors in the title. Common errors include:

How long does title insurance last?

Your owner’s insurance policy lasts as long as you or your heirs own the property.

I’m thinking of selling my home for sale by owner. Is that safe?

We would not recommend it. There is so much involved in selling a home and so much can go wrong if you are not experienced in the process. Realtors® do this every day and are paid to know the ins and outs. Besides the connections, listing capabilities and advertising expertise that Realtors® can bring, consider the following: